DISTANCE SALES AGREEMENT

Last Updated: 01.10.26

This Distance Sales Agreement (“Agreement”) governs the purchase of products made through alexander.shop (the “Website”) between KRAL AYAKKABI DERİ TEKSTİL SAN. VE TİC. A.Ş., trading as Alexander (“Alexander Leather & Fur”, “we”, “us” or “our”), and the customer (“Customer”, “you” or “your”).

This Agreement is concluded electronically when an order placed through the Website is accepted by Alexander, subject to the applicable pre-contractual information and mandatory consumer-protection legislation.

Nothing in this Agreement is intended to exclude, restrict or replace any mandatory consumer rights that cannot legally be excluded or restricted.

1. SELLER INFORMATION

Legal Name:

KRAL AYAKKABI DERİ TEKSTİL SAN. VE TİC. A.Ş.

Trading Name / Brand: Alexander

Registered Address: Gökalp Mah. 34. Sokak No:30
34020 Zeytinburnu / İstanbul
Türkiye

Tax Number / Tax Office: 5890482295 / Zeytinburnu

MERSİS Number: 0589048229500013

Email: brand@alexander.shop

Telephone: +90 532 260 41 51

Website: alexander.shop

Alexander's Website is intended primarily for consumer (B2C) purchases. B2B purchases are not offered through the Website and may only be arranged separately under separate commercial terms.

2. SUBJECT OF THE AGREEMENT

This Agreement governs the sale and delivery of products ordered by the Customer through the Website.

The products offered by Alexander include leather, shearling, fur, coats and other selected outerwear and accessories.

The specific product, size, colour, material, quantity, price and other characteristics applicable to the transaction are those displayed and confirmed during the Customer's order process.

The product-specific information presented on the Website forms part of the contractual information applicable to the purchase.

3. PRODUCT INFORMATION

Alexander provides product descriptions, photographs, dimensions, material information, colours and other specifications on the Website as accurately as reasonably possible.

Because products may be photographed under controlled lighting and displayed on different screens, colours may appear slightly different from the physical product.

Natural materials

Leather, fur, shearling and other natural materials may contain individual characteristics arising naturally from the material, including variations in:

grain;
texture;
colour;
surface markings;
natural scars or imperfections;
thickness;
nap;
fur direction; and
other natural characteristics.

Such characteristics do not constitute a defect where they are consistent with the nature of the material and the product description.

This provision does not limit any statutory rights relating to defective, damaged, incorrect or non-conforming products.

4. PRODUCT AVAILABILITY

Products displayed on the Website are subject to material availability and production capacity.

Most Alexander products are produced following receipt of an order.

Where a required material becomes unavailable or Alexander becomes unable to fulfil an accepted order, Alexander may contact the Customer regarding available alternatives or, where necessary, cancel the order and provide any refund required by applicable law.

The absence of stock alone does not automatically constitute legal impossibility of performance where applicable law provides otherwise.

5. MADE-TO-ORDER PRODUCTS

Many Alexander products are made to order.

A made-to-order product means a standard Alexander product that enters production after the Customer places an order.

The fact that a standard product is produced after an order is placed does not, by itself, mean that the product is personalized or exempt from statutory cancellation or withdrawal rights.

Where a product is specifically produced according to the Customer's individual measurements or specifications, the provisions concerning Custom and Made-to-Measure Orders below apply.

6. CUSTOM AND MADE-TO-MEASURE ORDERS

Alexander may accept special requests for:

custom sizing;
made-to-measure garments;
specific materials;
specific colours;
modifications to existing designs; or
other reasonable product specifications.

Custom requests are subject to individual assessment and are not automatically accepted.

The usual process is:

The Customer submits a special request.
Alexander assesses its technical and commercial feasibility.
Alexander confirms material availability.
Alexander provides the applicable specifications and price.
The Customer approves the specifications and price.
The Customer makes the required payment.
Production begins.

Production will not begin until the applicable specifications have been approved and the required payment has been received.

Alexander may decline a custom request where the requested design, measurements, material or modification is not reasonably feasible, the required material is unavailable, or fulfilment would not comply with applicable law.

Where applicable law provides an exception to a statutory withdrawal or cancellation right for goods prepared according to a consumer's specifications or clearly personalized for that consumer, that exception may apply.

Any applicable limitation of statutory rights relating to a custom order will be communicated to the Customer before the order is confirmed.

7. CUSTOMER-PROVIDED MEASUREMENTS

For made-to-measure products, the Customer is responsible for providing accurate and complete measurements and other information requested by Alexander.

The Customer should carefully follow Alexander's measurement instructions and, where appropriate, have measurements taken by a qualified tailor or professional.

If a product is manufactured in accordance with measurements and specifications correctly supplied or approved by the Customer, an inaccurate

Customer-provided measurement may result in a fit issue that is not a manufacturing defect attributable to Alexander.

However, if Alexander makes a manufacturing error or fails to follow measurements and specifications correctly supplied and approved by the Customer, the Customer's applicable statutory rights remain unaffected.

8. ORDERING AND CONTRACT FORMATION

The Customer may place an order by following the ordering process provided on the Website.

Before submitting an order, the Customer will be given the opportunity to review the principal characteristics of the products, applicable prices, delivery charges and other relevant information.

The Customer is responsible for reviewing the order information before submitting the order.

By submitting an order that creates a payment obligation, the Customer expressly acknowledges that the order involves an obligation to pay.

An order is subject to successful payment authorization and Alexander's acceptance of the order.

Alexander will provide an order confirmation by email or another appropriate durable medium.

The order confirmation, together with the applicable pre-contractual information and this Agreement, forms part of the contractual documentation for the transaction.

9. PRICES

Product prices are displayed on the Website in the applicable currency.

Alexander's primary online currency is currently USD.

Additional currencies may be made available depending on the Website and payment-provider configuration.

The total amount payable by the Customer will be presented before the order is submitted and will include applicable taxes and known delivery charges where required by applicable law.

Any additional charges that cannot reasonably be calculated in advance will be identified where required by law.

Alexander does not impose additional payment charges unless such charges are permitted by applicable law and properly disclosed before purchase.

10. PAYMENT

Payments are processed using the payment methods made available at checkout.

Depending on the configuration available at the time of purchase, accepted payment methods may include:

Visa;
Mastercard;
American Express;
Troy; and
other payment methods displayed at checkout.

Payment processing may be performed by iyzico or another authorized payment service provider used by Alexander.

Payment information may be processed by the relevant payment provider in accordance with its own terms, privacy practices and security requirements.

Alexander may be unable to fulfil an order until payment has been successfully authorized.

11. CUSTOMS, IMPORT TAXES AND GOVERNMENT CHARGES

International orders may be subject to:

customs duties;
import taxes;
VAT or similar taxes;
customs brokerage charges; or
other government-imposed charges.

Unless otherwise stated at checkout or required by applicable law, such destination-country charges are the Customer's responsibility.

The Customer is responsible for ensuring that products ordered may lawfully be imported into the destination country.

Certain leather, fur and other animal-origin products may be subject to additional import, export, wildlife-trade or documentation requirements.

Alexander may therefore restrict certain products or materials from being shipped to particular destinations.

12. DELIVERY AND PRODUCTION

Most Alexander products are made to order.

The maximum standard production period is currently expected to be up to 1 week.

Estimated international delivery is approximately 1–3 weeks following completion of production.

Accordingly, the estimated total time from order to international delivery is approximately 1–4 weeks.

For deliveries within Türkiye, the expected delivery period is approximately 1 week, subject to production and carrier conditions.

These are estimates unless a specific delivery date or period is expressly agreed.

Delivery may be affected by:

customs clearance;
carrier delays;
weather;
public holidays;
production circumstances;
supply-chain disruptions;
incorrect or incomplete Customer information; or
other circumstances outside Alexander's reasonable control.

Where mandatory law establishes a maximum delivery period or specific remedies for delayed delivery, those rights remain applicable. Turkish distance-contract rules, for example, generally require performance within the promised period and establish statutory remedies where delivery obligations are not fulfilled.

13. DELIVERY ADDRESS

The Customer is responsible for providing a complete and accurate delivery address.

Alexander is not responsible for delays or additional costs caused by incorrect or incomplete delivery information supplied by the Customer, except where applicable law provides otherwise.

The Customer should promptly notify Alexander if an address needs to be corrected before dispatch.

14. TRANSFER OF RISK

Alexander remains responsible for loss or damage to the product until the product is delivered to the Customer or otherwise transferred in accordance with the mandatory law applicable to the transaction.

Where the Customer independently appoints a carrier that was not offered or designated by Alexander, responsibility for loss or damage may be determined in accordance with the applicable law.

Turkish distance-contract rules specifically place responsibility for loss or damage occurring before delivery on the seller, subject to the statutory exception where the consumer independently selects a carrier other than the one offered by the seller.

15. STATUTORY RIGHT OF WITHDRAWAL

Where applicable law grants the Customer a statutory right of withdrawal from a distance contract, that right applies independently of Alexander's voluntary exchange policy.

For consumers to whom Turkish distance-contract legislation applies, the Customer generally has the right to withdraw from a distance contract concerning goods within 14 days, without giving a reason and without paying a contractual penalty, subject to statutory exceptions.

The withdrawal period for goods generally begins when the Customer or a third party designated by the Customer takes delivery of the goods.

The Customer may also exercise the withdrawal right before delivery where permitted by applicable law.

The Customer may exercise the withdrawal right by sending a clear statement to Alexander before the applicable period expires.

Turkish law provides that a withdrawal notice may be submitted in writing or through a durable medium.

For consumers in other jurisdictions, the statutory withdrawal or cancellation rights applicable to the relevant transaction and jurisdiction will apply.

16. HOW TO EXERCISE THE RIGHT OF WITHDRAWAL

To exercise a statutory withdrawal right, the Customer should contact:

KRAL AYAKKABI DERİ TEKSTİL SAN. VE TİC. A.Ş.
Gökalp Mah. 34. Sokak No:30
34020 Zeytinburnu / İstanbul
Türkiye

Email: brand@alexander.shop
Telephone: +90 532 260 41 51

The Customer should include, where reasonably possible:

order number;
name of the Customer;
product being returned;
date of purchase;
date of delivery; and
a clear statement that the Customer is exercising the statutory right of withdrawal.

The Customer may also use the model withdrawal form included at the end of this Agreement, although use of that form is not mandatory where applicable law permits another clear statement of withdrawal.

17. RETURN OF GOODS FOLLOWING WITHDRAWAL

Where a statutory withdrawal right applies, the Customer must return the goods within the period required by the applicable law following notification of withdrawal.

For transactions governed by Turkish distance-contract legislation, the statutory rules concerning the period for returning the goods and allocation of return costs apply.

Where Alexander identifies a particular carrier for statutory returns in the applicable pre-contractual information, the Customer should use that carrier where required to obtain the applicable treatment of return costs.

Alexander will not impose a return charge contrary to mandatory law.

The Customer should retain proof of shipment until the return has been received and processed.

18. REFUNDS FOLLOWING WITHDRAWAL

Where a valid statutory withdrawal is exercised, Alexander will refund the payments required by applicable law.

For transactions governed by Turkish distance-contract legislation, the seller is generally required to refund the payments received, including applicable delivery costs, within 14 days of receiving the withdrawal notification, using the payment method used for the original transaction and without imposing a separate refund charge on the consumer.

Where applicable law permits a deduction because the value of the product has diminished as a result of handling beyond what is reasonably necessary to establish its nature, characteristics and functioning, Alexander may make such deduction to the extent permitted by law.

Nothing in this section limits mandatory consumer rights.

19. STATUTORY EXCEPTIONS TO WITHDRAWAL

The statutory right of withdrawal does not apply in every circumstance.

Where permitted by applicable law, exceptions may include goods produced according to the Customer's requests or personal requirements or clearly personalized for the Customer.

For Alexander, this may include certain genuinely custom or made-to-measure products.

However, a standard Alexander product that is merely manufactured after an order is received is not automatically treated as personalized solely because it is made to order.

The applicable exception, if any, will be determined according to the law governing the transaction.

Turkish legislation expressly identifies goods prepared according to a consumer's requests or personal needs among the statutory withdrawal exceptions.

20. VOLUNTARY 7-DAY SIZE EXCHANGE

In addition to statutory consumer rights, Alexander offers a 7-day voluntary size-exchange policy for eligible standard products.

A Customer may request one size exchange per jacket within 7 days from the date of delivery.

The voluntary exchange is limited to:

the same product;
the same colour; and
a different size.

A request for a:

different model;
different colour; or
different product

is not treated as a size exchange and will instead be handled under the applicable cancellation, withdrawal, return or re-order provisions.

This voluntary exchange policy does not replace or restrict any statutory consumer right.

21. CONDITIONS FOR VOLUNTARY SIZE EXCHANGE

For an eligible voluntary size exchange:

the jacket may be tried on for sizing purposes;
original tags do not need to remain attached;
the jacket must be returned in its original packaging;
the Customer must contact Alexander before sending the product back; and
the product must be returned in a condition consistent with the applicable exchange requirements.

Alexander may request reasonable information necessary to identify and process the exchange.

22. SHIPPING COSTS FOR VOLUNTARY EXCHANGES

The Customer is responsible for all cargo, shipping and delivery costs associated with a voluntary size exchange.

This includes:

the cost of returning the original jacket to Alexander; and
the cost of shipping the replacement jacket to the Customer.

Alexander does not cover these voluntary exchange shipping costs.

The Customer is also responsible for applicable customs duties, import taxes, brokerage charges or similar government charges relating to the replacement shipment, unless applicable law provides otherwise.

This section concerns Alexander's voluntary size-exchange policy only and does not restrict statutory rights where mandatory law allocates return or delivery costs differently.

23. DIFFERENT PRODUCTS, MODELS OR COLOURS

A request to exchange a jacket for a different model, colour or product is not considered a size exchange.

Where the Customer has a statutory cancellation or withdrawal right, the applicable statutory process will apply.

Where legally permitted and voluntarily offered by Alexander, the Customer may instead receive Alexander Balance or use the applicable refund/re-order process.

If the Customer subsequently purchases a product with a higher price, the applicable price difference must be paid.

Any refund or credit relating to a lower-priced replacement will be handled in accordance with applicable law and the applicable transaction terms.

24. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

Nothing in this Agreement limits the Customer's statutory rights where a product:

is defective;
is damaged before or during delivery;
does not conform to its description;
is materially different from the product ordered; or
otherwise fails to comply with applicable mandatory requirements.

If a Customer believes that a product is defective, damaged or incorrect, the Customer should contact: brand@alexander.shop

The Customer should provide the order number and, where reasonably possible, photographs or videos showing the issue.

Before dispatch, Alexander may photograph and record video of the product to document its pre-dispatch condition.

Alexander may use such records when assessing claims concerning damage, defects or product condition after delivery.

Alexander will provide the remedy required by the applicable law and circumstances.

25. PRODUCT HANDLING

Customers should handle products with reasonable care.

Where a statutory withdrawal right applies, the Customer may generally examine the product to the extent reasonably necessary to establish its nature, characteristics and functioning.

Where applicable law permits a deduction because the value of the product has diminished through handling beyond what is reasonably necessary, Alexander may apply such deduction in accordance with the applicable law.

This provision does not prevent the Customer from exercising any mandatory statutory right.

26. ORIGINAL PACKAGING AND TAGS

For Alexander's voluntary size-exchange policy, the original packaging is required.

Original product tags do not need to remain attached.

Where a statutory consumer right applies, the absence or condition of packaging, tags or accessories will not automatically extinguish that right where applicable law provides otherwise.

27. ALEXANDER BALANCE

Where permitted by applicable law, Alexander may offer Alexander Balance as a voluntary alternative to a monetary refund.

Alexander Balance:

may be used for eligible purchases on alexander.shop;
is not intended to replace a monetary refund where the Customer is legally entitled to one; and
may not be exchanged for cash unless required by applicable law.

Where applicable law requires a monetary refund, Alexander will provide the refund through the legally required method.

28. CANCELLATION BY ALEXANDER

Alexander may cancel an order where:

the product becomes unavailable;
a required material becomes unavailable;
the product cannot lawfully be exported or imported;
required documentation cannot be obtained;
payment cannot be successfully authorized;
a material technical or pricing error has occurred;
the Customer has provided materially incorrect information; or
fulfilment would otherwise violate applicable law.

Where an order is cancelled after payment has been received, Alexander will provide any refund required by applicable law.

Where the performance of an accepted order becomes legally or objectively impossible, Alexander will notify the Customer and provide any refund required by applicable law.

29. FORCE MAJEURE

Alexander will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

natural disasters;
fire;
flood;
war;
governmental restrictions;
customs restrictions;
strikes;
carrier disruption;
significant supply-chain disruption;
cyber incidents;
shortages of materials; or
other comparable circumstances beyond Alexander's reasonable control.

This provision does not limit mandatory consumer rights.

30. COMPLAINTS AND CUSTOMER SERVICE

Questions, complaints and product-related requests may be submitted to:

KRAL AYAKKABI DERİ TEKSTİL SAN. VE TİC. A.Ş.
Gökalp Mah. 34. Sokak No:30
34020 Zeytinburnu / İstanbul
Türkiye

Email: brand@alexander.shop
Telephone: +90 532 260 41 51

Alexander will endeavour to review and respond to customer enquiries within a reasonable period.

31. CONSUMER DISPUTE RESOLUTION

For consumers purchasing in Türkiye, applicable mandatory consumer-protection legislation and the applicable procedures concerning Consumer

Arbitration Committees (Tüketici Hakem Heyetleri) and Consumer Courts (Tüketici Mahkemeleri) shall apply.

Consumers may exercise any mandatory rights to submit disputes to the competent authority or court under the law applicable to their transaction.

For consumers located outside Türkiye, mandatory dispute-resolution and jurisdictional rights applicable in the Customer's country of residence remain unaffected.

Turkish distance-contract rules specifically require consumers to be informed that they may apply to the Consumer Court or Consumer Arbitration Committee in disputes covered by the relevant legislation.

32. GOVERNING LAW

This Agreement shall be interpreted in accordance with the law applicable to the relevant transaction.

Where Turkish law validly governs the contractual relationship, Turkish law shall apply.

For international consumer transactions, nothing in this Agreement is intended to deprive a Customer of mandatory consumer protections granted by the law applicable to that transaction.

Where the law of the Customer's country provides mandatory consumer protections that cannot legally be excluded by contract, those protections remain applicable.

33. PRIVACY AND PERSONAL DATA

Personal data collected in connection with an order will be processed in accordance with Alexander's Privacy Policy, Cookie Policy and applicable data-protection legislation.

The Privacy Policy is available on alexander.shop.

34. CONTRACT RECORDS

Alexander will retain records of orders, contractual information, withdrawal notices, relevant customer communications and other records for the period required by applicable law.

The Customer should retain the order confirmation, invoice and other relevant purchase documentation.

For transactions governed by Turkish distance-contract legislation, sellers are required to retain records relating to relevant distance-contract obligations for the statutory period.

35. ORDER CONFIRMATION AND DURABLE MEDIUM

Following the conclusion of the contract, Alexander will provide the Customer with the applicable order confirmation and contractual information by email or another appropriate durable medium where required by applicable law.

The Customer should retain this information for future reference.

36. SEVERABILITY

If any provision of this Agreement is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.

The affected provision shall be interpreted or replaced to the minimum extent necessary to make it valid and enforceable while preserving its intended purpose where legally possible.

37. ENTIRE CONTRACTUAL FRAMEWORK

This Agreement, together with:

the applicable pre-contractual information;
the Customer's order;
the order confirmation;
product-specific information;
applicable Shipping & Returns terms; and
any other document expressly incorporated into the purchase process

forms the contractual framework applicable to the relevant transaction.

Where a conflict exists between this Agreement and a mandatory provision of applicable law, the mandatory provision shall prevail.

Where a conflict exists between this Agreement and mandatory product-specific or pre-contractual information provided to the Customer, the applicable mandatory requirement shall prevail.

38. CONTACT INFORMATION